Effective Date: 12th June 2025

Wander Bear is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are a travel planning business offering hotel and flight search assistance, itinerary creation, and packing lists. We do not book travel services on behalf of clients.

Business Name: Wander Bear
Contact Email: team@wanderbear.co.uk
 

2. What Data We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Travel preferences and interests
• Travel dates and destinations
• Passport and visa information (if voluntarily provided for planning purposes)
• Other relevant information shared with us for custom itinerary planning

We do not collect or store payment card information.

3. How We Use Your Data

We use your data to:

• Provide our travel planning services
• Communicate with you about your travel plans
• Customise itineraries and packing lists
• Send invoices and collect payment
• Respond to enquiries and provide customer support
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: Where you’ve given clear consent (e.g. submitting your travel preferences)
• Contractual necessity: To deliver our services
• Legal obligation: Where required by law (e.g. accounting records)
• Legitimate interests: For our internal record keeping and business development

5. Data Sharing and Transfers

We do not sell or rent your data. We may share it with:

• Service providers who help us run our business (e.g. email or invoicing tools)
• Legal or regulatory authorities where required by law
• We do not transfer your data outside of the UK or the European Economic Area (EEA) unless adequate protection is in place.

6. Data Retention

We will keep your personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet our legal obligations (e.g. HMRC record-keeping for 6 years)
• After this period, your data will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“the right to be forgotten”)
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at team@wanderbear.co.uk

8. Security Measures

We take appropriate security measures to protect your data, including secure  storage, password protection, and restricted access to systems. However, please note that no method of data transmission or storage is 100% secure.

9. Cookies

Our website may use cookies to improve user experience.  You can manage your cookie preferences through your browser settings.  Please see our Cookie Policy for more information here: https://www.wanderbear.co.uk/cookie-policy/

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website and the “Effective Date” will be updated accordingly.

11. Contact Us

For any questions or concerns about your personal data, please contact:

Email: team@wanderbear.co.uk